Taking Action During an Economic Decline: Strategies for the IT Team

by Gabriele Piccoli

This month's Cutter Benchmark Review, taking its inspiration from the current economic situation, termed by many the "great recession," tackles management in a crisis. Amidst all the turmoil, IT shops within firms and governmental institutions have to keep the operations humming while contributing to the survival of the organization. Setting the course for the IT function in a financial and economic storm is a subject that requires insight from some special contributors. We have assembled one of the best duos of CBR contributors since I took over editing of the publication in 2006. On the academic side we have Dorothy Leidner, the Randall W. and Sandra Ferguson Professor of Information Systems and Director of the Center for Knowledge Management at Baylor University (USA). On the practitioner side, we have one of my favorite IT leaders: Tom Murphy, Senior VP and CIO of AmerisourceBergen, a US $54 billion wholesale distributor of pharmaceuticals and related healthcare products.