Are you a new CIO -- to your organization or to the role? Cutter's 100 Day Ramp-Up Plan arms you with insight about the stage you've just stepped onto: the landscape, the "real" business, and the relationships you'll need for success well beyond the honeymoon period.

As CIO of the University of Kentucky, one of the top public research institutions and academic medical centers in the US, Vince Kellen knows first-hand the importance of understanding the customer. In this piece he shares his insights on how his ability to perform his duties as CIO is informed by the customer and their expectations.

In this interview format hour-long webinar, Ron Blitstein, Director of Cutter's Business Technology Strategies practice, and Senior Consultant Lynne Ellyn identify the landmines that already exist, or that might be on the verge of being laid. Ron and Lynne will help you clarify just how you can successfully drive business outcomes and shareholder value -- which often require hugely disruptive initiatives and decisions -- while at the same time being careful not to create so much volatility that you get yourself turned out.