March 2002 Cutter IT Journal -- The Technology Myth in Knowledge Management
There has been an explosion in knowledge-focused technologies, ranging from data mining and search engines to portal technology and Web conferencing. Vendors claim "knowledge technologies" will solve most, if not all, of an organization's knowledge challenges. But will they live up to their billing, or have vendors missed the point? Can technology leverage human knowledge, or are we better off investing more in human interaction? Whether you incline to people or portals, tune in for another spirited debate.
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