Press Release: Stat of the Week -- Do you plan to offer Web-based services leveraging rich Internet applications for customers/external use or employees/internal use?

Do you plan to offer Web-based services leveraging rich Internet applications for customers/external use or employees/internal use?

"I am struck by the large disparity between the number of people who think that Web 2.0 tools should be deployed in customer-facing applications rather than internally. While customer-facing applications are important, organizations should not neglect the use of these new tools as a way of improving their internal processes," writes Mark Choate in his analysis of a recent study Cutter conducted on Web 2.0*

* *Excerpted from "Web 2.0: Untapped Opportunities" Cutter Benchmark Review, Vol. 19, No. 3.

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