E-MailPress Release: Stat of the Week -- Indicate to what extent, in general, the IT organization is producing work of quality and is efficient in performing its work.
Indicate to what extent, in general, the IT organization is producing work of quality and is efficient in performing its work.
According to Geneviève Bassellier, Assistant Professor of IS, McGill University (Canada) and Ron Cenfetelli, Assistant Professor of MIS, Sauder School of Business, University of British Columbia (Canada)," The challenges of providing outcomes on time and on budget are often more important to the IT group than the quality of the services they deliver. Our data confirms this: 69% of the respondents assess the efficiency of their IT groups as average or less, as compared to 52% who assess the quality of the outputs as average or less. On both dimensions, the respondents are not very positive, but clearly the efficiency seems to bother the business clients more. This might remind some of us of the phenomenon of: 'fast, good, cheap: pick only two.'"
*Excerpted from "ife is Service: Even for the IT Shop" Cutter Benchmark Review, Vol. 9, No. 6.
