Contract Performance Evaluations: Ensuring Sustainable Results from Your Outsourcing Contracts

by Sara Cullen

Performance reviews seem to be an unpleasant necessity for most managers (and the people who receive them). Reviews of contract performance are probably treated with even more apprehension. However, to make sure both parties are doing their parts well, that money is being spent wisely, and that sustainable quality is occurring, contract performance reviews are a core discipline every organization needs to instill as a key pillar in its governance framework. This Executive Report by Dr. Sara Cullen takes you through the various types of performance reviews over the breadth of what you might like to consider as part of that discipline.