High Performance Operations: Strategies for Making Compliance a Competitive Advantage

Leader: Hillel Glazer, Senior Consultant, Cutter Consortium

Length of workshop: 1 day

General Overview: The bureaucracy of everyday compliance issues often gets in the way of being lean and achieving excellence. In fact, the desire to be lean and agile can turn into its own form of "compliance". This one-day workshop introduces a revealing systematic approach that puts compliance properly in its place -- behind your pursuit of excellence.

You and your team will learn how to champion lean and agile for their benefits, but remain faithful to disciplined management, development, and governance of products and services. You'll discover the secrets of incorporating non-value-added necessities into the value-added work stream, and you'll learn that instead of relying solely on incremental kaizen, success depends on one important reality: High Performance Operations must regularly relinquish practices that aren't working.

Popular molds for dealing with compliance layer bureaucracy atop operations to meet the requirements, or they wait for an epiphany. Neither of these molds work and must be let go. Organizations need to make a complete shift in their operations -- a major kaizen event to re-balance their efforts in favor of excellence -- and from there, continue with routine incremental kaizen.

This engagement looks at several facets including common mistakes that hinder high performance, the role of leadership, culture, trust, empowerment, learning and communication -- as prerequisites.

Who Should Attend: High Performance Operations is designed for COOs, Operations Directors/Managers, Compliance Managers, Quality Directors/Managers, Product/Service Managers and other individuals who are familiar with and are in a position to influence change in regards to their organization's operational performance. You'll get the most out of this workshop if your organization's operations are strongely affected by external compliance requirements and you have a clear understanding of how compliance requirements are negatively impacting your operations.

Course Objectives:

• Define what value and operational excellence look like, and identify the costs you'll have to pay to achieve them
• Create solutions, establish proof-of-performance, justify investments, measure performance, and implement continuous improvement
• Translate those solutions into working policies, patterns, processes, and procedures

Workshop Agenda

Participants will be divided into teams to work together, with the number of teams depending on how many people attend the workshop. Each team will then be given a set of tasks and scenarios as a tool to practice analyzing the following:

• Identifying the Problem Space
• Defining the Solution Space
• Defining Value
• Defining Flows
• Defining Service(s)
• Identifying Culture Attributes

At the conclusion of the workshop you'll be ready to examine these elements in your own organization and maximize your own ability to transform compliance operations into a distinct competitive advantage.